Course curriculum

  • 1

    Welcome to the course!

    • A message from the instructor

    • How to use this course

    • Before we begin...
  • 2

    Lesson #1 Request Type Items

    • Request Type Item Introduction

    • Example- How-to create an Urgent RTI

    • Step Through - Create an Request Type Item (RTI)

    • Test your learning

    • Request Type Items Summary

    • Resources - Request Type Items

  • 3

    Lesson #2 - Request Type Groups

    • Introduction

    • Step Through - Create a Request Type Group

    • Resources - Request Type Group
  • 4

    Lesson #3 Forms

    • Forms Introductions

    • All the fields of the forms

    • Try Deskdirector - Your first form

    • Forms - where to use them

    • Add first RTI + Form to Service Catalogue 
  • 5

    Next steps

    • Resources - Forms