Course curriculum

  • 1

    Chapter 1: Introduction

    • VIDEO: Welcome to DeskDirector
  • 2

    Chapter 2: How DeskDirector Works

    • VIDEO: The Ticket Life Cycle

    • VIDEO: DeskDirector Product Overview

    • VIDEO: Basic Terminology and Concepts Overview
  • 3

    Chapter 3: DeskDirector Learning Materials

    • VIDEO: Academy and Knowledge Base Overview
  • 4

    Chapter 4: Conclusion

    • QUIZ: Intro to DeskDirector Recap

    • VIDEO: Summary + What's Next?

    • Knowledge Base Articles to Get You Started