Course curriculum

  • 1

    Chapter 1: Introduction

    • VIDEO: Introduction to the Service Catalogue
  • 2

    Chapter 2: Making Forms

    • VIDEO: What Are Forms and How to Make One?

    • ioRAD: Make a 'New Peripheral' Form

    • VIDEO: How to Make a Good Form

    • VIDEO: Question Types/Form Fields

    • SANDBOX: Make a 'New Peripheral' Form in the Admin Portal

    • Additional Resources on Forms
  • 3

    Chapter 3: Request Type Items

    • VIDEO: How to Create an RTI and Attach a Form

    • ioRAD: Create a 'New Peripherals' RTI and Attach the 'New Peripherals' Form

    • SANDBOX: Create a 'New Peripherals' RTI and Attach the 'New Peripherals' Form in the Admin Portal

    • Additional Resources on RTI's
  • 4

    Chapter 4: Ticket Automation

    • VIDEO: Ticket Automation Overview

    • ioRAD: Automate the 'New Peripherals' RTI

    • SANDBOX: Automate your 'New Peripherals' RTI in the Admin Portal

    • Additional Resources on Ticket Automation
  • 5

    Chapter 5: Request Type Groups

    • VIDEO: Request Type Groups

    • ioRAD: Make a 'Thirsty Designs' RTG and Apply it to the Company

    • SANDBOX: Make the RTG in the Admin Portal

    • Additional Resources on RTG's
  • 6

    Chapter 6: Testing Forms, RTIs and RTGs

    • VIDEO: Testing your forms and RTI's in the Service Catalogue

    • ioRAD: Testing the 'Thirsty Designs' RTG and the 'New Peripherals' Form and RTI

    • SANDBOX: Impersonate a Service Requester and Fill Out Your Form in the Admin Portal
  • 7

    Chapter 7: References + Additional Materials

    • Additional Resources for Further Learning
  • 8

    Chapter 8: Conclusion

    • Service Catalogue Quiz

    • VIDEO: Summary + What Next?