Course curriculum

  • 1

    Introduction

    • DeskDirector Automation - Introduction

    • Introduction to DeskDirector Automation - APIs and Power Automate

  • 2

    Power Automate

    • Your First Flow - Finding Stale Tickets

    • Walkthrough - Your first flow

  • 3

    Triggering from Ticket Events

    • Introduction to workflows

    • Walkthrough - Create your first Advanced Workflow Trigger

    • Walkthough - Subscribe a Power Automate Flow to a Workflow Trigger

    • Walkthrough - check for trigger history